Available for retainer & project-based support
I bridge the gap between complex digital workflows and calm, reliable client care. From building custom document-sorting applications and Power Platform automations to handling high-volume telephony and decision-ready executive briefs, I build systems that save you time and eliminate operational chaos.
Delivering precision across administration, communication, and technology.
Streamlining your backend operations with custom scripts and robust platform integrations.
High-level administrative support designed to keep operations inspection-ready and efficient.
Confident, empathetic communication that resolves issues and builds trust.
Led comprehensive backlog recovery projects, successfully reducing overdue operational cases by over 50% within a four-week period. Built systems to maintain velocity without sacrificing meticulous attention to detail.
Coordinated critical meetings and prepared concise, risk-assessed briefs for decision-makers. Maintained strict action registers and follow-up cadences to ensure projects advanced smoothly.
Handled complex, sensitive public inquiries with empathy and clarity. Translated difficult policies into actionable next steps while capturing accurate documentation for every interaction.
Real-world applications of technical automation and Operational Excellence (OpEx).
Led an Operational Excellence initiative to streamline casework processing and administrative flow.
Developed a custom application to eliminate manual data entry and file routing.
Built integrated workflows to connect data inputs with automated outputs.
I transitioned into the technical automation space after years of front-line experience in complex casework, healthcare support, and high-volume telephony. Having navigated heavy administrative systems from the inside, I know exactly where the bottlenecks hide—and how to code the solutions that clear them.
Holding a BSc (Hons) in Criminology, I bring a highly analytical, investigative edge to my work. Whether conducting light-touch audits, designing an automated application, or managing sensitive client data, I approach every project with rigorous attention to detail and strict compliance.
Transparent rates for technical builds and ongoing executive support.
£35/hour
£450/month
From £600
Security and compliance are paramount. I use secure password managers, strict role-based access, and maintain a clear audit trail for all data handled across Microsoft 365 or Google Workspace.
When a Python script or Power Platform workflow is complete, I provide clear, written documentation and a walkthrough call to ensure your team knows exactly how to use and maintain the tool.
Yes. Given my background in confidential casework, strict adherence to NDAs and responsible data handling are standard for every single project.
Whether you need an automated document-sorting application built, a backlog cleared, or ongoing executive support, let's talk about your operational needs.
Email: raffi.ivanov-jones@raffitechva.co.uk
Location: Birkenhead, UK (GMT)